Free theme support
Our free theme support service is limited to and includes support of the base configuration and design of your Shopify theme. The support covers assistance in using the built in theme options and also assistance in correcting any bugs that you might come across.
We can not offer code changes as part of our free theme support, nor can we offer support on modifications that have been applied to the original code of the theme.
Part of the beauty of Shopify is the ability to delve into any part of the code within your Shopify to make basic or more complex theme changes. When making code changes that impact on the design of the theme or any parts of the layout, care and time should be taken to ensure that the changes being made do not make a negative impact elsewhere within your store.
Watch out for Red code
Shopify's HTML & CSS editor is easy to use and carries it's own built in warnings to give you a visual guide if there is a problem.
When editing code check below what you have changed... If the code goes red you have a problem.
Changes should not be attempted by those inexperienced in working with code and do not have the experience in debugging problems.
Where to find help
Shopify's forums offer a wealth of resources and free help, often from Shopify staff on how to add functions to your store. Not all code offered within these will work as every theme is coded differently.
Shopify's docs also offer many guides on how to add new features and explain how to use every aspect of your Main Shopify dashboard. Once again though the tutorials for theme code changes may not always work with your theme due to every theme being coded differently.
Shopify provides a designer / developer marketplace with a large list of potential companies who can customise your store to any level. If you are looking to make changes to your store we would recommend working with companies within this market place, all are Shopify partners and have to meet a strong criteria to be included within this list.
If the customisations that you need to make to your store are small we would recommend getting in touch with Hey Carson who offer a small tweaks service for Shopify store owners starting at $39 per tweak.
We understand that you work with clients and sometimes take on work that is outside the scope of your skill set. We can not offer free code changes nor can we offer step by step instructions to designers based on requirements that your client has asked you for based on expertise that you have offered to them.
Note We can not offer individual theme modifications, however are happy to advise on the best Shopify resources and finding developers to work on your theme.
Want to customize your theme?
- Hey Carson small tweaks
- ShopHelper Shopify theme tasks
- Task Husky ecommerce tweaks from $39
- Shopify experts
- Updating your theme
Have questions not covered in our docs?
- Ask a theme support question
Support Hours:9:30 - 17:30 EST
Monday - Friday