My Instagram feed stopped working

Last Updated: Aug 25, 2016 11:26PM EDT
If your Instagram feed has stopped displaying images there are a few simple steps to take in order to restore that.
  1. In your Shopify admin click on: Online store > Themes > Customize theme
  2. On the next page open the section named: Home page
  3. Make sure that you have Instagram selected as one of the visible options here.
  4. Now open the section named: Home page - Instagram feed
  5. Ensure that the User ID field and Access Tokens are filled.
    * The User ID is not the user name of your Instagram account this will be the first 8-10 digits of your access token that appear before the "."
  6. If both are filled correctly then you will need to generate a new Access Token to do that open the following link: 
  7. Click on the button to generate a new Access token and replace this within your theme. This will restore the Instagram feed

Get help

Want to customize your theme?
Have questions not covered in our docs?
  • Ask a theme support question
  • Support Hours:
    9:30 - 17:30 EST
    Monday - Friday
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found