We are Underground support

Instagram feed images not showing due to API change

Today, January 12, 2018, the Shopify community woke up to an issue with all Instagram Feed images not showing.
This is due to an Instagram API change, for instructions on how to fix this please view these instructions

Image sizes

Last Updated: Apr 24, 2017 04:22PM EDT

The Icon theme is image rich design and relies on the usage of large high quality lifestyle imagery. 

Slideshow - 1920px wide x 1000px tall - You may use a shorter height however it is imperative to make sure that your images are all the same size.

Image gallery - there are several configurations for those but as a guide:

  • when using 1 image: 1600 x 900px ( W x H )
  • when using 2 images: 900px x 600px ( W x H )
  • when using 3 images or more: 600px x 400px ( W x H )

Image with text overlay - 1920px wide x 1000px tall - You may use a shorter height however a good height is recommended as these parallax images will move as you scroll down the page.

Blog post featured images - You can use any height images although landscape will always look best - images of 900px wide will display sharp and fill their required spacs.

Get help

Want to customize your theme?
Have questions not covered in our docs?
  • Ask a theme support question
  • Support Hours:
    9:30 - 17:30 EST
    Monday - Friday

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found