We are Underground support

Common Questions

  • Sections and Shopify's new theme editor

    You may have seen the launch on Shopify's new theme editor in your mailbox or on the Shopify blog recently. Up...

    Mar 03, 2017 10:51AM EST
  • Dropdowns not selectable on mobile after IOS and Android updates

    If you have started seeing issues where drop down select menus have become difficult to use following updates ...

    Sep 28, 2016 12:35PM EDT
  • My Instagram feed stopped working

    If your Instagram feed has stopped displaying images there are a few simple steps to take in order to restore ...

    Aug 25, 2016 11:26PM EDT
  • Email signup form setup

    If you are using a sectioned theme this doc is outdated. Sectioned themes are: Testament v5 Fashionopolism v4...

    Apr 24, 2017 01:30PM EDT
  • None of the links in my header work

    If you have been working on your store and suddenly find that the links at the top of your site are unclickabl...

    Aug 24, 2016 12:40AM EDT
  • Slideshow image size

    Slideshow images should always follow the Landscape orientation ( wider than they are tall ) The height of the...

    Nov 20, 2015 05:15PM EST
  • How do i enable customer accounts on my theme?

    Customer accounts are a core feature of Shopify and are not theme specific In your store admin click on Settin...

    Apr 12, 2017 09:38AM EDT
  • My Logo is blurry

    When adding a logo to your store the theme will show that at it's true uploaded size. This will on retina scre...

    Aug 25, 2016 11:27PM EDT
  • Facebook Messenger Not Showing

    With Shopify's addition of the Facebook messenger a minor code change will be needed to enable this within you...

    Aug 24, 2016 12:45AM EDT
  • How to show custom color swatches

    Sometimes when using color swatches for your product variants it isn't possible for the colors to automaticall...

    Sep 28, 2016 12:10PM EDT

Get help

Note We can not offer individual theme modifications, however are happy to advise on the best Shopify resources and finding developers to work on your theme.
Want to customize your theme?
Have questions not covered in our docs?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found