We are Underground support

Common Questions

  • Shopify's New theme editor

    You may have seen the launch on Shopify's new theme editor in your mailbox or on the Shopify blog recently. We...

    Oct 27, 2016 02:35PM EDT
  • Dropdowns not selectable on mobile after IOS and Android updates

    If you have started seeing issues where drop down select menus have become difficult to use following updates ...

    Sep 28, 2016 12:35PM EDT
  • My Instagram feed stopped working

    If your Instagram feed has stopped displaying images there are a few simple steps to take in order to restore ...

    Aug 25, 2016 11:26PM EDT
  • Email signup form setup

    All themes by We are Underground offer a direct connection to Mailchimp which is the chosen email platform of ...

    Aug 25, 2016 08:55PM EDT
  • Changing Footer Section Titles

    To change the default titles within the footer of your Shopify theme Click on: Themes > customise theme &g...

    Aug 24, 2016 12:24PM EDT
  • Changing Free shipping and Messages

    To change the default text within the header of your Shopify theme Click on: Themes > customise theme >...

    Aug 24, 2016 12:22PM EDT
  • None of the links in my header work

    If you have been working on your store and suddenly find that the links at the top of your site are unclickabl...

    Aug 24, 2016 12:40AM EDT
  • Slideshow image size

    Slideshow images should always follow the Landscape orientation ( wider than they are tall ) The height of the...

    Nov 20, 2015 05:15PM EST
  • How do i show Register or Sign in on my theme?

    I have just installed my theme and i can't see Customer Accounts Customer accounts are a core feature of Shop...

    Nov 20, 2015 05:17PM EST
  • My Logo is blurry

    When adding a logo to your store the theme will show that at it's true uploaded size. This will on retina scre...

    Aug 25, 2016 11:27PM EDT

Get help

Note We can not offer individual theme modifications, however are happy to advise on the best Shopify resources and finding developers to work on your theme.
Want to customize your theme?
Have questions not covered in our docs?
retail@undergroundmedia.co.uk
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